Terms of Service — Rankverse

These Terms of Service (“Terms”) form a binding legal agreement between you (“you”, “your”, or “Customer”) and Rankverse (“Rankverse”, “we”, “us”, or “our”) governing your access to and use of the Rankverse website at rankverse.ai, the web application, APIs, and any related products or services (collectively, the “Services”).

These Terms are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 read with the Information Technology Act, 2000, and constitute an “electronic record” under the same. They do not require any physical or digital signature, and your use of the Services constitutes your acceptance of these Terms.

PLEASE READ THESE TERMS CAREFULLY. By creating an account, clicking “I agree”, or using the Services in any manner, you represent that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

1. Eligibility

You must be at least eighteen (18) years of age and competent to enter into a binding contract under the Indian Contract Act, 1872 (or the equivalent law of your jurisdiction) to use the Services. If you are using the Services on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms, and references to “you” include both you and that organisation.

You may not use the Services if you are barred from doing so under the laws of India or any other applicable jurisdiction.

2. Your account

To access most features of the Services, you must register for an account. You agree to: (a) provide accurate, current, and complete information during registration; (b) maintain and promptly update your information; (c) keep your password confidential; and (d) accept responsibility for all activities that occur under your account. You must notify us immediately at contact@rankverse.ai if you become aware of any unauthorised use of your account. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

3. Subscription, billing, and auto-renewal

3.1 Subscription plans

The Services are offered on a subscription basis. Our current plans and their features, quotas, and fees (“Subscription Fees”) are described on the Pricing page. We may modify plans and fees from time to time; any change will apply to your next billing cycle and you will be notified in advance by email.

3.2 Free trial

We may offer free trials for certain plans. You may be required to provide payment details to start a trial. Unless you cancel before the end of the trial period, you will be automatically charged the applicable Subscription Fee for the plan you selected. Only one free trial is permitted per Customer.

3.3 Payment and auto-renewal

Subscription Fees are billed in advance on a recurring basis (monthly or annually, as selected) through our third-party payment processor, Stripe. By subscribing, you authorise us (through Stripe) to charge your payment method on each billing date until you cancel. Subscriptions renew automatically at the then-current price for your plan unless you cancel at least twenty-four (24) hours before the end of the current billing cycle.

3.4 Taxes

Prices are exclusive of applicable taxes unless stated otherwise. You are responsible for paying all taxes, levies, or duties imposed by taxing authorities, including GST in India, VAT in the EU, and sales tax in the US, in connection with your use of the Services.

3.5 Late or failed payments

If we are unable to collect payment on the due date, we may suspend or terminate your access to the Services until payment is received. Repeated failed payments may result in termination of your account.

4. Refunds and cancellation

You may cancel your subscription at any time from the billing page of your account. On cancellation, you will continue to have access to the Services until the end of the current billing period, after which access will cease. Except where required by applicable law, Subscription Fees are non-refundable and we do not provide refunds or credits for partially used billing periods, unused features, or downgrades.

If you are a consumer in a jurisdiction where mandatory refund rights apply (for example, the EU statutory cooling-off period), those rights are not affected by this Section. Refund requests based on such rights should be sent to contact@rankverse.ai and will be processed within the timelines prescribed by law.

5. Acceptable use

You agree not to, and not to permit any third party to:

Use the Services in violation of any applicable law, regulation, or third-party right.
Upload, submit, or generate content that is unlawful, defamatory, obscene, misleading, infringing, harmful, or hateful.
Use the Services to crawl, scrape, or analyse websites you do not own or have explicit written permission to analyse.
Use the Services to generate, publish, or distribute spam, malware, phishing pages, scraper farms, or content designed to deceive search engines or readers.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services except to the extent such restriction is prohibited by law.
Resell, sublicense, lease, or redistribute the Services, or use them to build a competing product or service.
Interfere with or disrupt the Services, servers, or networks connected to the Services, or attempt to gain unauthorised access to any portion of the Services.
Use the Services in a manner that exceeds reasonable usage limits or constitutes abusive, excessive, or automated querying not permitted by your plan.

We reserve the right, but are not obliged, to investigate any suspected violation and to suspend or terminate accounts involved in such violations without prior notice.

6. Customer content and licence

“Customer Content” means any data, text, URLs, keywords, brand information, drafts, and any other content that you upload, submit, or generate through the Services. You retain all rights, title, and interest in and to your Customer Content.

You grant Rankverse a worldwide, non-exclusive, royalty-free, sublicensable licence to host, copy, transmit, display, modify, and process Customer Content solely to the extent necessary to provide, secure, and improve the Services, including submitting Customer Content to our sub-processors (for example, AI inference providers) on your behalf. This licence terminates when you delete Customer Content or close your account, except to the extent required for legal retention or for anonymised analytics.

You represent and warrant that (a) you own or have the right to use all Customer Content and the websites you instruct us to analyse; and (b) our use of Customer Content in accordance with these Terms will not infringe the rights of any third party.

7. AI-generated content disclaimer

The Services use third-party large-language-model and machine-learning providers to generate audits, content drafts, keyword suggestions, backlink suggestions, and similar outputs (“AI Output”). AI Output is provided on an “as is” basis and may contain inaccuracies, hallucinations, or content that is outdated, biased, or misleading. You are solely responsible for reviewing, verifying, fact-checking, and editing any AI Output before relying on it or publishing it. Rankverse does not warrant that AI Output is accurate, complete, non-infringing, or fit for any particular purpose. You agree not to use AI Output in a manner that violates the intellectual-property rights of any third party.

8. Third-party services

The Services integrate with third-party services, including Google Search Console, Stripe, Resend, and others. Your use of any third-party service is subject to that service’s own terms and privacy policy. Rankverse does not control, endorse, or assume any responsibility for the availability, accuracy, or practices of any third-party service, and we are not liable for any loss or damage arising from your use of them.

9. Intellectual property

All right, title, and interest in and to the Services, including all software, designs, text, graphics, documentation, trade marks, logos, and the selection and arrangement thereof, are and shall remain the exclusive property of Rankverse and its licensors. Except for the limited licence expressly granted under these Terms, no rights are granted to you. “Rankverse” and the Rankverse logo are trade marks of Rankverse and may not be used without our prior written permission.

10. Feedback

If you submit any comments, ideas, or suggestions about the Services (“Feedback”), you grant Rankverse a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, and exploit such Feedback for any purpose without any obligation or compensation to you.

11. Service availability

We will use commercially reasonable efforts to keep the Services available and reliable. However, the Services are provided on an “as is” and “as available” basis. We may schedule maintenance, update, modify, suspend, or discontinue any part of the Services at any time with or without notice. No specific uptime or availability is guaranteed unless expressly set out in a separate Service Level Agreement signed between you and Rankverse.

12. Disclaimer of warranties

To the maximum extent permitted by law, Rankverse and its affiliates, licensors, and service providers disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing or trade usage. We do not warrant that (a) the Services will meet your requirements; (b) the Services will be uninterrupted, timely, secure, or error-free; (c) the results obtained from the Services will be accurate or reliable; or (d) any errors in the Services will be corrected. Rankverse does not guarantee any specific search-engine ranking, traffic, revenue, or business outcome arising from your use of the Services.

13. Limitation of liability

To the maximum extent permitted by applicable law:

In no event shall Rankverse, its affiliates, directors, officers, employees, agents, or licensors be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities, whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if Rankverse has been advised of the possibility of such damages.
In no event shall the aggregate liability of Rankverse arising out of or relating to these Terms or your use of the Services exceed the total Subscription Fees actually paid by you to Rankverse in the twelve (12) months immediately preceding the event giving rise to the claim, or INR 10,000 (whichever is greater).

Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, such as liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

14. Indemnification

You agree to defend, indemnify, and hold harmless Rankverse and its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with (a) your access to or use of the Services; (b) your Customer Content; (c) your violation of these Terms; or (d) your violation of any third-party right, including any intellectual-property or privacy right.

15. Suspension and termination

We may suspend or terminate your access to the Services, without notice, if (a) you breach these Terms; (b) you fail to pay Subscription Fees when due; (c) we are required to do so by law; or (d) we reasonably believe that continued use of the Services by you creates a risk to Rankverse or other users. Upon termination, your right to use the Services will immediately cease, and we may delete your account data after a reasonable retention period, subject to applicable law.

Sections 4 (Refunds), 6 (Customer Content and licence), 7 (AI-generated content disclaimer), 9 (Intellectual property), 10 (Feedback), 12 (Disclaimer of warranties), 13 (Limitation of liability), 14 (Indemnification), 16 (Governing law and dispute resolution), and 19 (Miscellaneous) will survive termination.

16. Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India without regard to its conflict-of-laws principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or validity thereof, shall be referred to and finally resolved by arbitration conducted by a sole arbitrator in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (as amended from time to time). The seat and venue of arbitration shall be Bengaluru, Karnataka, India, and the arbitration shall be conducted in English. The courts of Bengaluru shall have exclusive jurisdiction over any matter not subject to arbitration.

Notwithstanding the foregoing, Rankverse may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual-property or confidential information.

17. Modifications to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice in the Services before the changes take effect. Your continued use of the Services after the updated Terms take effect constitutes your acceptance of them. If you do not agree to the changes, you must stop using the Services and cancel your subscription.

18. Grievance redressal

In accordance with the Information Technology Act, 2000 and the rules made thereunder, any grievance regarding the Services or these Terms may be addressed to our Grievance Officer at grievance@rankverse.ai. We will acknowledge the complaint within forty-eight (48) hours and endeavour to resolve it within the timelines prescribed by law.

19. Miscellaneous

Entire agreement: These Terms, together with the Privacy Policy and any order form or SLA expressly referenced, constitute the entire agreement between you and Rankverse regarding the Services and supersede all prior agreements and understandings on that subject.
Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
No waiver: No failure or delay by Rankverse in exercising any right under these Terms will be deemed a waiver of that right.
Assignment: You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force majeure: Rankverse is not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, pandemic, natural disasters, or failure of utility, internet, or cloud-infrastructure providers.
Relationship of the parties: The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, franchise, or employment relationship.
Notices: Notices to Rankverse must be sent to contact@rankverse.ai. Notices to you may be sent to the email address associated with your account.

20. Contact us

If you have any questions about these Terms, please contact us at contact@rankverse.ai.